FED UP

I am appalled by the lack of service I've received from DSTV. I called in on Tuesday 14th of May to downgrade my package. Then I find out I'm unable to downgrade because I recently upgraded to the new decoder ExploraUtlra which is under the 24-month price lock. The person who advised me on the upgrade said I will not pay anything extra, but I was informed I will be paying more than what I'm currently paying. With all of this confusion, as a result my Showmax was deactivated or cancelled something I wasn't calling about in the first place. I'm unable to use it anymore because it says I need to subscribe, when I try to link Showmax through the MyDSTV app online, it says the email address is already linked. I've spoken to +- 10 different agents and two Team Leaders who have all failed to call me back with a solution. It's been 4 days of endless phone calls and I am the one that keeps on calling.

The fact that you hire people who have no clue about what they're doing, and you still let them carry on working without any repercussions for the mistakes they make on our accounts is disturbing. For all I know I might even be paying for things I'm not supposed to be paying for. With that being said, I want to TERMINATE my contract/subscription with DSTV indefinitely. Maybe my loyalty for so many has years has made you people become complacent.

I don't know if this is how you treat paying customers, but I'm so fed up with calling your call centre and not getting any assistance whereas I'm paying every month for services I can't use, and nobody seems to be bothered by that.

NB. One of the agents listed below did something to my account and is carrying on with life as they know it while I spend an hour of my time all day trying to get this matter resolved. Do what you will with the information BUT if I'm having this problem Lord knows how many other subscribers are having similar problems.

When I used to work at a call centre, hanging up on a customer was a dismissible offence without any warnings. Your QA department should do their investigation using my account number on all of these agents so you can hear the quality of people you're employing that will help you lose business.

Bonokuhle Mtshali N Mondlale Lelethu Kapo Sfisokuhle Gumede Vulisango Kamatso Yolisa Mbashe Thandokazi Mkhulu Snenhlanhla Ngcobo

Regards Nonkululeko Ngidi