PR
Percival R

1 reviews | Active since Mar 2016

20 Jan 2020, 13:39

FED UP!!!!!

I don't even know where to start cause I'm just fed up with *******ion and ********** individuals who work at this company. Last month i complained about a double subscription payment i made and was told to email my bank statement of which i was unhappy about because it will give access to anyone to my banking details. This month on the 16th of January 2020 a debit order of R579 were taken from my bank account and I don't even have a debit order, I had one which i cancelled ages ago also because of ********** deductions that was done but cancelled it more than a year ago and have never ever given anyone consent to a debit order again. The amount of R579 is even not what I'm suppose to pay. I did call the call centre on the 17th of January 2020 to complain and investigate after i contacted my bank to reverse this ********** debit order and they advised me to contact dstv as well which i did. Today, 20 January 2020, i received a message from dstv saying i owe R579. I requested on their whatsapp site the amount i owe them and the reply was i owe them altogether R1170. 94 payable by the 16 February 2020. How they got to this amount only they will know. I was on a the access package and upgraded in December 2019 to Premium of which i reversed it again on 15 January 2020 to Access. I even paid more in December 2019 to decrease the amount i would have to pay in January 2020. I'm a loyal customer, have never skipped a payment and has never been in arrears. I used to be a Premium subscriber for a long time and change to Access package as a result of the ***** done on my debit order i had then, that's why i cancelled the debit order and downgraded my package. I'm just fed up, i don't feel like even contacting them to complain because evertime i call the situation gets worse. At this moment i feel to just cancel this dstv subscription, remove my exploras and dish and ask this Steve Hofmeyer guy to borrow me his bakkie so i can run over them. I don't know what's happening at Multichoice but you are going to lose subscribers which will in turn lead to job losses because of a small number of ******* individuals at your company. I'm just fed and will decide what to do after i have calmed down.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Jan 2020, 10:36
Official
Hi Percival,

We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team