FED UP

I have been struggling for a year now to sort out my account but to no avail. Always the same response, We will contact you but nothing happens. I was assured by Sheradon at the call centre in December that my account is in credit but every 2 weeks my service gets DISCONNECTED and I have to phone to reconnect. My wife was severely embarrassed today when she had some friends over and the service was once again DISCONNECTED without any warning. I have sent multiple e-mails to consultants and the price lock department but to no avail, nobody bothers to get back to me. The service that I have received to date is PATHETIC, I will probably get one of the auto generated emails informing me that SOMEONE will contact me. I WON'T HOLD MY BREATH