Fed Up!!!

I have about reached my limit with multichoice. I called in on 15 January to have my billing date changed. The call centre agent informed me that I needed to make payment of R263 on my normal billing date (25th) as a pro rata amount and the balance on my new billing date (7th). I made payment of R27l on 23rd. My service was suspended on Tuesday 27th. I called in and spoke to Judith Lekoba who is the most ineffective, rude and arrogant call centre experience I have ever dealt with. According to her she is unable and unwilling to assist me and refused to answer my questions because according to her she had already explained the problem to me. She refused to put me through to a manager or supervisor. My husband then called in and they reconnected my service. I have now just been suspended again!! WHAT IS GOING ON!!!! I WOULD LIKE THIS RESOLVED!!!!!!