February Subscription R2042.00 in one amount

I had an HD PVR at R739. I upgraded to the Explora at R799 on 8th January in a call with Neville, who told me the call was recorded and that the Explora would only be activated when I called to request this. I have not asked that it be activated yet at the end of Jan 2015 my account was debited with R2042.00. When I called to query this, at a cost of about R60, I was sent from Multichoice, to On the Dot and back to Multichoice who said they can't help me. The consultant told me the R2042 was made up of R739 for the PVR (as it had not been disconnected), R799 for the Explora(which was activated on 15 Jan and could not confirm by who - not me)and R504 pro rata for the Explora for Jan. Who in their right mind would pay for 2 subscriptions when there is no additional charge for extra view? I requested that they refund me the R799 plus R504 which she agreed should be refunded, however she could not do this. I asked that the Expora be deactivated which she says she did. I am at a loss as to how I can get my money back.