Faulty Systems and customers ****med

I paid my DStv account ***0 only to wake up with a suspended account. I understand we all affected by load shedding but I should not be penalized for something that is not my fault. I called DStv and I was advised that Capitec payments don't reflect on their system hence I was asked to send a POP, which I did with ***. When I paid the app said it was R511.00 due and then today around 11:19 i get a text saying I should pay R520 but the app is now saying I must pay R561 which I don't understand coz the first consultant Samkelisiwe said I shouldn't be charged reconnection fee since I was still connected when I paid, however the second consultant Sandile said I must pay the reconnection fee or downgrade!!!!. Now this ****es me off since it's not my fault their system doesn't reflect payments made from Capitec app so I don't believe I should pay the reconnection fee since I was still connected when I made the payment and even worse I shouldn't be told to downgrade when the fault is not on my side. And I feel like I'm being ****med now since I'm getting 3 different amounts that are due!!!