Faulty Suspensions

After being with DSTV for a couple of years, this is getting me really peeved off. My folks made payment on 29/07/2015 then the account got suspended the next day ??? Called DSTV and they asked me to send Proof of Payment and reconnected my account in the meantime. I scanned and sent Proof to Unallocated Payments as well as Payments@multichoice. Received Case no: *** and waited for 24 hours......nothing.....Called and spoke to Sinovuyo, sent him the email & he also escalated for me.....no response...I went ahead and paid, including the falsely charged Re-connection fee whilst waiting for the Unallocated Payments Department...Went to the Dstv offices in Maponya mall, they checked for any pending journals...still.....Nothing....Called Dstv and spoke to Thuli, sent her the email and she also escalated for me......still....Nothing...No response.<br> The fact that Multichoice upgraded their systems should not mean that customers should be inconvenienced as I believe adequate measures were put in place to address any discrepancies that may arise during the upgrade.Please refund the monies deposited plus the re-connection fee, Its getting ridiculous now ???