Faulty router,faulty systems

This morning at 10 am I went to Multichoice Randburg to replace a faulty router that I got on Thursday,I told the consultant not to change this sim only router but she’s obviously a Dstv consultant so client service is not something they get training on.She changed both router and sim and now 3hrs later I’ve still got no internet so I call customer care and Nokuthula tells me that my old sim shows active so they’ve obviously not even cancelled that one,a turn around time of another two hours from their internet team means I will maybe have an active router at 3pm,bear in mind this is my 3rd router in 12 months from Dstv so clearly they’ve yet to master this area as per usual.I live 35min away from Randburg and refuse to drive back there,I’m so annoyed at the lack of care and for something I pay 500 monthly.Worst Services provider ever!