Faulty product(disk) being left at the customers expense.

Good Day

This morning 10H23, I took my DSTV explorer in for a fault showing disk full.

The consultant Ntombenhle informed me after test carried out the disk is faulty and the explora needs to be replaced and I have to pay as I don't have insurance.

The cost is +/-R600 for a second hand and over a R1000 for a new one which needs another device.

I am perplexed as to why when the disk is full all of a sudden it becomes faulty?

Now I cant use my PVR which I pay for!

Seriously I think DSTV is taking customers for a ride?

This is what makes people cancel their contracts and take OVHD or Netflix.

Thanks