JC
Jacques C

1 reviews | Active since Apr 2009

05 Feb 2016, 20:17

Faulty Online Payment with PayU

So. Dstv online pay with credit card is a untested platform that does not work. I paid my account by credit card on 27 January. Sms and bank statement to prove it. PAYU, Multichoice online payment partner seems not to have completed the transaction. I informed Multichoice of this before the payment was due. And still my services was suspended for non payment. It has been a week now and still no resolution.<br> <br> I don't have more proof than what I have given you. It is your system that has the information. I am tired of having to incur costs on calls and emails to you to try and resolve your issues.<br> <br> Your customer service sucks. This is the second time in around 4 months that you have disappointed. <br> <br> <br> <br> Multichoice Enquiries [#***]<br> <br> <br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Feb 2016, 11:34
Official
Hello Marsman,

It is with regret that we learn of the frustration and of the inconvenience you have experienced with our website.

We confirm the payment was allocated to your account, it is up-to-date. Kindly refer to your personal email for your latest statement.

We apologise for the delayed response and for the inconvenience caused. Your support and feedback is important to us.

Should you require any further assistance, please don't hesitate to contact us using our touch points below :

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Elna