Faulty Monthly Subscription Deduction

Good Day,<br> <br> They keep on advertising that we must do debit orders on our monthly subscriptions, whereas they know that what they are saying is not true, since I join Multichoice in 2006, I have always paid my subscription fee with debit order, no I have receive a message saying my monthly subscription is due, I have check with my back, they have never send their deduction request for last month, now it seems like am at fault and I have to go run around to go and pay to my subscription whereas I made the agreement for the debit order, I would like know who fault is that me and you guys? If there were technicalities on their deductions side they should have informed me like they do if you need to reconnect, am so disappointed and it is really inconveniencing me and I can confirm that Multichoice has bridged our agreement of the debit order, and I think someone must take responsibility of this, I can not be able to be punished for something that is not my fault. I will pay it, but I would someone at Multichoice to explain to me, if indeed is that the good customer service, while they are encouraging us to do the debit orders. Am so disappointed.