RR
Robert R

1 reviews | Active since Feb 2011

31 Mar 2016, 18:17

FAULTY MNET

Good day<br> <br> I'm an Mnet subscriber. Sunday night during Carte Blanche transmission the Mnet decoder started to flash the error code E3. I phoned Mnet immediately. The consultant couldn't assist me. After that I phoned several times Mnet call centre. No one could give me an answer or a solution to the problem. <br> <br> On Tuesday I went down to the Multichoice branch in Standerton Mpumalanga. They informed that several people had the same complaint. I phoned Sentec Ermelo branch. They visited the site and didn't find anything wrong, I went back to Multchoice. They informed me that they haven't receive any feedback from the email the have sent to the Mnet operational centre.<br> <br> I called Mnet again and still I didn't get an answer. I called Sentec Ermelo again to hear if they have received any info regarding the matter. According to them everything is working fine and in order.<br> <br> We are paying for a service but barely have Mnet, because it is constantly out of order. I feel it is unacceptable. I am sick and tired of this.<br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Apr 2016, 09:57
Official
Hello SK24,

It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We have tried to contact you to assist with your M Net technical problem without any success.

Should your problem persist ,please advise us by return mail at *** and we will assist you accordingly.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

You may also request assistance from any of these channels:

-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Your support, and that of all our customers, is important to us.

Regards
Rupert

Best regards,