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HvdM
Herman van der Merwe

1 reviews | Active since May 2017

22 May 2017, 09:06

Faulty LNB LMX500

<p>I received the new smart LNB LMX500 as part of my new Dstv contract. Since then, whenever the weather is cold or rainy, the picture on all HD channels are distorted. I logged a call last week and was told it will be passed to the service department. Have not heard a word. Been more than a week now.</p> <p> According to my research it appears to be a batch of LMX500 LNB's that are faulty.</p> <p>I do not see that I have to buy a new LNB as the original supp**** LNB is faulty.</p> <p>Who else has this problem?</p>

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 May 2017, 09:43
Official

Dear Herman van der Merwe

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv : Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 May 2017, 19:34
Official

Dear Herman van der Merwe

Thank you for bringing your concerns to our attention.

The matter has been referred to our Field/Installer team for further assistance. They will be in touch within the next 24hrs.

Regards

Elna

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 May 2017, 15:25
Official

Dear Herman van der Merwe

We understand that our Field/Installer team were in touch you and they've made arrangements to assist you.

Please let us know if there is anything that we can assist you with in future.

Regards

Elna

Best regards,

HvdM
Herman van der Merwe's update25 May 2017, 06:52
Reviewer Update

Faulty LNB was replaced.

Problem resolved.

Thank you MultiChoice.

Appreciated

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 May 2017, 15:43
Official

Dear Herman van der Merwe

You're welcome.

Let us know if there is anything else that we can assist you with in future.

Regards

Elna

Best regards,