ES
Emil S
1 reviews | Active since Feb 2012
19 Feb 2015, 21:33
Faulty HD PVR
On 7/02/15 I took my PVR in to the Randburg branch for repairs . It was showing snowy pictures on all the recorded programes . The replaced it with a \new"PVR . I had the machine for two days when it also started rebooting itself every five to ten minutes . I took the PVR to their Princess Crossing branch and it also was faulty . The machine they gave me now also is rebooting itself . """
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Replies (1)
DStv (MultiChoice)'s replyOfficial
20 Feb 2015, 11:59Hello emilscherman,
Reference is made to our telephonic conversation in regards to your technical problem.
We advised that you should take your decoder to MultiChoice to be exchanged
.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation in regards to your technical problem.
We advised that you should take your decoder to MultiChoice to be exchanged
.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply20 Feb 2015, 11:59
Official
Hello emilscherman,
Reference is made to our telephonic conversation in regards to your technical problem.
We advised that you should take your decoder to MultiChoice to be exchanged
.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation in regards to your technical problem.
We advised that you should take your decoder to MultiChoice to be exchanged
.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,