1 reviews | Active since Dec 2016

06 Dec 2016, 14:50

Faulty Explorer Hard drive

<p>I bought my explorer approximately 3 months back. And my hard drive is giving me problems. I went to the DSTV outlet in Stormvoel road on Saturday 3 December 2016 a. They told me they were offline and unable to assist. I then send someone to take the explorer back today 6/12/2016. They exchanged it with a second hand explorer and told that I would only now have 9 months warranty on the second hand one. I feel the hard drive issue is a production issue and not my issue that it was faulty. Whey don't they just replace my hard drive in my existing explorer, instead of giving me a second hand one and only 9 months warranty</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Dec 2016, 15:37
Official

Dear Mariska

We see you have duplicated your query.

Our consultant will contact you shortly for further assistance.

Thank you for taking the time to contact us.

Best regards

Dinah

Best regards,