Faulty Explora decoder and Unhelpful staff

<p>I bought my explora decoder in November 2016 and have never had any issues with it, its been working 100%, until two months ago (June 2017).</p> <p>At first, pictures would freeze while we 're viewing (for a good 5-10mins-checked signal it was strong 95-100%); then i would continuously get notifications saying the hard drive is ******* and needs reformatting. I tried reformatting which didnt help.</p> <p>Now i cant even view any of the shows on CatchUp- sometimes all shows appear but dont play, and currently only 3 shows appear and everything else has vanished.</p> <p> </p> <p>I went to the DStv Agency in the neighbourhood for the second time after i got the '******* hard drive' messages. The lady connected the decoder and it seemed to work. She told me to go back home with it and if it gives issues again I should bring it back (exactly what i was told a week before). When i got home, the decoder returned to its faulty ways just a day later. I called in an accredited Multichoice installer to check if (1)any of my cables are faulty and (2)if there are signal issues? Needless to say, he found no such problem. I went back for the third time to the DStv agency, and again was told I couldnt get a replacement decoder because on their side it doesnt show any fault with the hard drive.</p> <p>Good for them for not wanting to waste their inventory, BUT would i keep going back and forth to them if i didnt have a problem?</p> <p>Ive taken screen shots using my phone (will attach if possible) of the pain this decoder is causeing me, but i still havent gotten any help. I really need help as this Explora is costing me WAY TOO MUCH money than bringing viewing pleasure. I am currently not getting what i am paying for!</p>