RP
Roger P
1 reviews | Active since Sept 2019
21 Jun 2020, 14:10
Faulty Explora 3A
I purchased an Explora 3a decoder in November and installed in December 2019. After lock down I decided to test the Box office movies. I noticed that randomly all movies would disappear. Further testing uncovered that if the decoder was switched off, ie load shedding, the movies disappeared. When the shops opened again, I demanded a new replacement decoder. When it was set up, it began downloading box office movies and catch up movies. Unfortunately the same problem soon showed up, random deletion of box office movies and also when I disconnected power. Attempting to e mail box office on 2 occasions resulted in "Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server." messages, despite this being the contact information on the website. The only conclusion I can arrive at is that there is a batch of faulty Explora3's in circulation, or that Multichoice has a technical problem that does not save the Box office movies on the hard drive. I have an Explora 1 that has 41 box office movies saved and does not delete them during a power outage. I need Multichoice to contact me and either confirm or deny my observations.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
21 Jun 2020, 15:32Hi Roger,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Jun 2020, 15:32
Official
Hi Roger,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Jun 2020, 17:09Hi Roger,
I refer to our telephonic conversation.
I have received a response from our technical department. Your query has been escalated to the relevant department.
Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I refer to our telephonic conversation.
I have received a response from our technical department. Your query has been escalated to the relevant department.
Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Jun 2020, 17:09
Official
Hi Roger,
I refer to our telephonic conversation.
I have received a response from our technical department. Your query has been escalated to the relevant department.
Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I refer to our telephonic conversation.
I have received a response from our technical department. Your query has been escalated to the relevant department.
Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
RP
Roger P's updateReviewer Update
22 Jun 2020, 14:55I received a telephone call from one of the team. He requested that I take photos of the 3 tuners showing signal strength and quality. He would be sending me an e mail in order that I might reply and attach the photos. That never happened.Still waiting for the e mail. On comparing Box office movies on Explora 1 there are 37 movies, Explora 3 there are 14 movies. I tripped the mains to both and explora 1 still had all its movies but Explora 3 had lost all. Catch up Explora 1 had 45 movies on all, 13 movies on Kids all and 50 on Sport all. Explora 3 had 6 movies on catch up all, 4 on kids all and 15 on sport all. After power failure , all had disappeared on Explore 3 catch up, Explora 1 fine, no loss. The signal levels on explora 1 compare with those on explora 3 as to be expected as they come from the same LNB. What is the explanation?????
RP
Roger P's update22 Jun 2020, 14:55
Reviewer Update
I received a telephone call from one of the team. He requested that I take photos of the 3 tuners showing signal strength and quality. He would be sending me an e mail in order that I might reply and attach the photos. That never happened.Still waiting for the e mail. On comparing Box office movies on Explora 1 there are 37 movies, Explora 3 there are 14 movies. I tripped the mains to both and explora 1 still had all its movies but Explora 3 had lost all. Catch up Explora 1 had 45 movies on all, 13 movies on Kids all and 50 on Sport all. Explora 3 had 6 movies on catch up all, 4 on kids all and 15 on sport all. After power failure , all had disappeared on Explore 3 catch up, Explora 1 fine, no loss. The signal levels on explora 1 compare with those on explora 3 as to be expected as they come from the same LNB. What is the explanation?????
RP
Roger P's updateReviewer Update
25 Jun 2020, 13:55The fact the a company posts that they have rep**** in private is a rouse to merely get public opinion that they actually care about the complaint and will do or have fixed the problem. In reality, nothing happens and the complaint is forgotten. I am still waiting for the e mail so that I can upload my pictures that they requested .
RP
Roger P's update25 Jun 2020, 13:55
Reviewer Update
The fact the a company posts that they have rep**** in private is a rouse to merely get public opinion that they actually care about the complaint and will do or have fixed the problem. In reality, nothing happens and the complaint is forgotten. I am still waiting for the e mail so that I can upload my pictures that they requested .