Faulty DSTV Streama Device

I bought a DSTV Streama via ASAP from Pick n Pay Mokopane on 24 November 2024. It stopped working on 2 December. When I returned it to the store, I was told to go to Multichoice in Polokwane for assistance.

There was no disclaimer at purchase about needing to travel for support. It’s unreasonable to expect me to spend R500 on transport for a device that cost R500.

DSTV should ensure accessible after-sales support and take responsibility for defective products. I expect a fair resolution—either a refund or a replacement without additional costs.