RL
Ray Lecolle-Brown
1 reviews | Active since Sept 2014
13 May 2020, 14:26
Faulty DSTv refurbished decoders
I swapped out 2 decoders at the DSTv, Glasshouse, La Lucia Ridge on 26 February 2020 as the units had been affected by lightning. I received and paid for 2 re-furbished units. One of these turned out to be faulty and had to be returned twice. The arrogance and competence of certain staff left a lot to be desired. There is no on-site technical support at the Glasshouse
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Replies (2)RL
Ray Lecolle-Brown's updateReviewer Update
13 May 2020, 14:38DSTv Multichoice seem to have little to no evident regulation of their service providers. Over the years, I have been ********** by service providers either by being *********** in diagnosing issues, leaving without having resolved an issue or only partially resolved the issue resulting in them having to call back second or third times, replacing items that don't need replacing and charging excessively. There should be any easy review process where DSTv customers can complain about service providers such that the widespread abuse can be brought to book.
RL
Ray Lecolle-Brown's update13 May 2020, 14:38
Reviewer Update
DSTv Multichoice seem to have little to no evident regulation of their service providers. Over the years, I have been ********** by service providers either by being *********** in diagnosing issues, leaving without having resolved an issue or only partially resolved the issue resulting in them having to call back second or third times, replacing items that don't need replacing and charging excessively. There should be any easy review process where DSTv customers can complain about service providers such that the widespread abuse can be brought to book.
DStv (MultiChoice)'s replyOfficial
13 May 2020, 14:54Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply13 May 2020, 14:54
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team