1 reviews | Active since Jun 2015
Faulty DSTV Explora
Hi there<br> <br> I app**** for the DSTV Explora deal as advertised for R849.00 per month over 24 month period deal. The decoder was delivered Monday 22/06/2015. Upon installation of the decoder on Monday afternoon it was discovered that the decoder was a out of the box failure (was tested by DSTV customer care @ Springs on 23/06/2015). Multichoice was contacted and problem was explained......case number ***....up to date I have received no feedback. I have made 4 calls so far and no one seem to know what is going on or what to do.<br> <br> - I am the one that have to use my time and airtime to call them....<br> - I had to make arrangements for the decoder to be tested by DSTV in Springs....<br> <br> I am not satisfied. Multichoice was very quick when they wanted to sell me their product over the phone, and now I am the unhappy client receiving no service whatsoever..<br> <br> Can someone please assist as I feel this is not satisfactory.
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your concerns have been escalated to the relevant department for action.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your concerns have been escalated to the relevant department for action.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,