Faulty Decorder

Goodday Sir/Madam Can someone please assist me with problem i have with Multichoice...I have many unpleasant service from them to date that im in need of assistance...the past 3weeks the deorder is rebooting itself everh 10 to 15minutes...ive phoned several times but no luck at all from the agents thats trying to assist over phone...i even went to the branch which is close for two weeks cause owner pass on...and thats the only branch in east london...im paying the account with no problems but im not getting the service im paying for...today i was assisted by Tania Mahashani and she decided to put me on hold for 10 minutes cause she could sort the problem out...and drop the calll.ive phoned back and was assisted by a gent who tried his best to assist but he also failed cause he asked me to reboot machine but now it gives error message to say function cant be performed....im really not happy why multichoice cant arranged for guys to come sort the problem cause the machine needs a software upgrade...what am i paying for i dont get services from them

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Thank you in Advance Miss Johannes ***