Faulty decoder 2A

I am beyond angry right now, I am still with Multichoice becasue I do not afford an alternative. Last week, catchup was giving us problems, kept callong the call centre and they kept telling us to restart. On Wednesday we called and one of the agents told is everyone is experiencing that problem, we should give the decoder 24 hours and it will be fine. On Saturday I had had enough because the stupid thing was not recording anymore, again I called the call centre and spoke to Sinenhlanhla who told me she will forward my details to the Technical department and I should try again in 30 minutes. 30 minutes later I called again and spoke to Poppy she told me that this is not a problem their Technical department can help with. I should take my decoder to the nearest branch as my kind of decoders have been having problems since last year. The funny thing is they will remind you when you have to pay but never on the blue moon tell you that the decoder is faulty. I am beyond annoyed. If i am still subscribed with you by the end of the year, it will be a miracle!!!!