LC
Lerato C
1 reviews | Active since May 2019
25 Nov 2020, 07:26
Faulty Connection
Good day
Hope this finds you well.
I'm not happy with your services.. Please do see the attached documents as it's the error I'm getting since yesterday. I called your call center yesterday and your agent decided to drop the call. Don't understand why didn't she advise that she can't assist or she doesn't know what is the problem. I can't an pay for something that I don't use and when u call u are given attitude and im using my own airtime to make those calls.. I want this matter to be resolved asap.
Name :Lerato Nicholette Chauke Contact number :*** Customer Number - *** Account Number - ***
Your response will be highly appreciated.
Regards
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
25 Nov 2020, 07:56Hi Lerato,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply25 Nov 2020, 07:56
Official
Hi Lerato,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
LC
Lerato C's updateReviewer Update
26 Nov 2020, 16:41Good day
As per our telephonic conversation and as per your advice and I went to the jabulani mall Dstv and a
provided with a new decor and I installed it
I'm still getting the same error.. So I don't know what to do or where the problem is. I would be very grateful if your technician can come and look at this matter.. Because paying for something that is not working its not okay and as a woman not knowing where the problem is.. We having 3 installed cable on 1 satellite and they are working fine.. So please send your technician to my address :1391 Motsamainyana street
Tladi location
Soweto
Contact number :***
Alternative contact :***
As per our telephonic conversation and as per your advice and I went to the jabulani mall Dstv and a
provided with a new decor and I installed it
I'm still getting the same error.. So I don't know what to do or where the problem is. I would be very grateful if your technician can come and look at this matter.. Because paying for something that is not working its not okay and as a woman not knowing where the problem is.. We having 3 installed cable on 1 satellite and they are working fine.. So please send your technician to my address :1391 Motsamainyana street
Tladi location
Soweto
Contact number :***
Alternative contact :***
LC
Lerato C's update26 Nov 2020, 16:41
Reviewer Update
Good day
As per our telephonic conversation and as per your advice and I went to the jabulani mall Dstv and a
provided with a new decor and I installed it
I'm still getting the same error.. So I don't know what to do or where the problem is. I would be very grateful if your technician can come and look at this matter.. Because paying for something that is not working its not okay and as a woman not knowing where the problem is.. We having 3 installed cable on 1 satellite and they are working fine.. So please send your technician to my address :1391 Motsamainyana street
Tladi location
Soweto
Contact number :***
Alternative contact :***
As per our telephonic conversation and as per your advice and I went to the jabulani mall Dstv and a
provided with a new decor and I installed it
I'm still getting the same error.. So I don't know what to do or where the problem is. I would be very grateful if your technician can come and look at this matter.. Because paying for something that is not working its not okay and as a woman not knowing where the problem is.. We having 3 installed cable on 1 satellite and they are working fine.. So please send your technician to my address :1391 Motsamainyana street
Tladi location
Soweto
Contact number :***
Alternative contact :***
LC
Lerato C's updateReviewer Update
30 Nov 2020, 18:36I'm not happy with the service I received from Multi choice..
1.i was advised to go to the store.. The store gave me a new one decoder. When I got home it was still not working.
2.i was called by a lady named Matshidiso she promised to call back till today I'm still waiting for her call..
3.i decided to get myself a technician. My dish is working..
Thanks you DSTV for your bad service and for nothing.. Remember we are paying every month and we don't expect such service from you.
1.i was advised to go to the store.. The store gave me a new one decoder. When I got home it was still not working.
2.i was called by a lady named Matshidiso she promised to call back till today I'm still waiting for her call..
3.i decided to get myself a technician. My dish is working..
Thanks you DSTV for your bad service and for nothing.. Remember we are paying every month and we don't expect such service from you.
LC
Lerato C's update30 Nov 2020, 18:36
Reviewer Update
I'm not happy with the service I received from Multi choice..
1.i was advised to go to the store.. The store gave me a new one decoder. When I got home it was still not working.
2.i was called by a lady named Matshidiso she promised to call back till today I'm still waiting for her call..
3.i decided to get myself a technician. My dish is working..
Thanks you DSTV for your bad service and for nothing.. Remember we are paying every month and we don't expect such service from you.
1.i was advised to go to the store.. The store gave me a new one decoder. When I got home it was still not working.
2.i was called by a lady named Matshidiso she promised to call back till today I'm still waiting for her call..
3.i decided to get myself a technician. My dish is working..
Thanks you DSTV for your bad service and for nothing.. Remember we are paying every month and we don't expect such service from you.