Fault on Single view HD Decoder
Multichoice must just accept that their Single view HD decoders has fault. When I am busy watching it just blinks (showing black screen for a second or two). I have reported this issue from May 2016 and until today they are still investigating. Whenever I call the technician assigned to deal with this issues he keeps promising to call back within 30 minutes but never calls. I provided Multichoice with evidence(videos and pictures) to help them investigate, I doubt if they even looked at them.
To confirm that it is not issue with my decoder only, whenever it blinks in the presence of my visitors they comment like “Yours does this too?” and I will ask them “Are you using Single View HD decoder?” Their answer is always YES. There was a time where they loaned me a single view SD decoder and I never experienced this issue. The other time they loaned me PVR decoder and I never experienced this issue.
I’m don’t why Multichoice is ignoring this issue and why they don’t update me regarding their “Investigations”.
I now even considering Open View maybe I will get a better service there.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
01 Dec 2017, 12:17Dear Lavhe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Dec 2017, 12:17
Official
Dear Lavhe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Dec 2017, 14:18Good day Lavhe
According to our records, the decoder was last tested earlier this year in March 2017.
Kindly have the decoder tested at the nearest DStv service centre or agency. If there's no fault with the decoder, you will be required to contact an accredited DStv installer to check the installation and give relevant feedback.
Should the problem persist even after an installer has checked the installation. Kindly send the name and the contact details of an installer to ***. The matter will be referred to the technical team for a thorough investigation.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply01 Dec 2017, 14:18
Official
Good day Lavhe
According to our records, the decoder was last tested earlier this year in March 2017.
Kindly have the decoder tested at the nearest DStv service centre or agency. If there's no fault with the decoder, you will be required to contact an accredited DStv installer to check the installation and give relevant feedback.
Should the problem persist even after an installer has checked the installation. Kindly send the name and the contact details of an installer to ***. The matter will be referred to the technical team for a thorough investigation.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
's updateReviewer Update
04 Dec 2017, 15:04Clearly you didn't read my complaint properly.
If you need more information please speak to Mzwakhe Mosia who is one of your technician. He has been to my house 100 times regarding this issue. He has been coming to my house since 2016. Now you telling me to get an installer to come check it???
According to you, myself and other Single View HD users should call the installers??
Please stop treating this as a new issue.
I wouldn't mind to settle for a refund then you can take back your decoder.
's update04 Dec 2017, 15:04
Reviewer Update
Clearly you didn't read my complaint properly.
If you need more information please speak to Mzwakhe Mosia who is one of your technician. He has been to my house 100 times regarding this issue. He has been coming to my house since 2016. Now you telling me to get an installer to come check it???
According to you, myself and other Single View HD users should call the installers??
Please stop treating this as a new issue.
I wouldn't mind to settle for a refund then you can take back your decoder.