1 reviews | Active since May 2015
FAULT ON MY ACCOUNT
On 28 April 2015 I talked telephonic with Lerato at Multichoice Callcentre and complain that my Billing statement is not right she escalated my complain and said Multichoice will came back to me in 48 hours. No one come back to me. On 4 May 2015 I call again Multichoice Callcentre talked to Thabo he also log my complain for my faulty billing statement and he also said to me they will came back to me telephonically. No one come back to me. On 6 May 2015 I call again Multichoice Callcentre and they log again my complain and said they will come back to me and again no one come back to me. On 7 May 2015 I sent an E-mail to Multichoice and explain my query on the e-mail and again no one come back to me regarding my billing statement.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert