Fault Hardware (LNB)
<p>2 years ago I had an installer come and fit my DStv in my new place.</p> <p> </p> <p>I advised the installer i would be getting an Explore in the next year adn he should set it up to accomodate this. He installed a quad LNB and i was charged R900 for it.</p> <p> </p> <p>A year later i got my Explore and called the same installer to come back and set it up for me. He then advised me the new Explores need a smart LNB which i needed to buy at R900 again.</p> <p> </p> <p>When winter came the signal kept getting lost. After contactign new insterallers they all advised me that the smart LNB instated was the 1st generation adn this is a known problem witht he LNB. I now have to purchase my 3rd LNB to get my DStv working.</p> <p> </p> <p>When i call DStv help centre they advise me they wont refund me for the fualty LNBs cos they only cover the decoder.</p> <p>The LNB still falls under their hardware, however they wont take any resoponsibility for *****ing their clients over.</p> <p> </p> <p>No wonder more and more people are going with Fiber and streamign their shows instead.</p> <p>R800 for a 20meg uncapped line and you can watch what ever you want. DStv over R900 pm.</p>
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Replies (3)
DStv (MultiChoice)'s replyOfficial
21 Jun 2017, 10:41Dear Ryan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply21 Jun 2017, 10:41
Official
Dear Ryan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Jun 2017, 14:38Good day Ryan
We apologise for the frustration caused in this regard.
Please be informed that the insurance only covers for the technical fault with the decoder.
For any signal related problem, provided the decoder is tested. We will recommend that you contact an accredited DStv installer to check your installation. Depending on the fault encountered, the installer will advise that LNB cable or installation is changed.
You can also contact our insurance team for more information regarding claims on ***.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply21 Jun 2017, 14:38
Official
Good day Ryan
We apologise for the frustration caused in this regard.
Please be informed that the insurance only covers for the technical fault with the decoder.
For any signal related problem, provided the decoder is tested. We will recommend that you contact an accredited DStv installer to check your installation. Depending on the fault encountered, the installer will advise that LNB cable or installation is changed.
You can also contact our insurance team for more information regarding claims on ***.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
's updateReviewer Update
21 Jun 2017, 14:48Thank you for your reply.
So are you saying that the LNB is not part of the recomended Hardware by DSTV.?
When Ford was having an issue with their Kugas bursting into flames they didn't push the blame onto someone else or say it wasnt their concern did they?
DStv developed, tested and released the first gen smart LNB didnt they? There is a fault with this LNB and now you dont want to take resposibility for it?
Don't publish a private mesage to me. I want everyone to see that DStv will not own up to their faults and are happy to ***** their clients over where ever they can.
's update21 Jun 2017, 14:48
Reviewer Update
Thank you for your reply.
So are you saying that the LNB is not part of the recomended Hardware by DSTV.?
When Ford was having an issue with their Kugas bursting into flames they didn't push the blame onto someone else or say it wasnt their concern did they?
DStv developed, tested and released the first gen smart LNB didnt they? There is a fault with this LNB and now you dont want to take resposibility for it?
Don't publish a private mesage to me. I want everyone to see that DStv will not own up to their faults and are happy to ***** their clients over where ever they can.