SM
Sammy M
1 reviews | Active since Nov 2019
09 Dec 2020, 15:50
FASTRATED
Hi dstv.
Since yesterday the 08th 2020. My dstv explora has been rebooting over and over again, even now it keeps on rebooting over and over again. I tried switching in off and on but it does the same thing. I send an email but no response. My Ref for the email is ***2.i want to understand what is the cause of this and why?. My package is 12 months price lock and the contract is ending this month December 2020. If there is something wrong,you need to send someone to check it.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Dec 2020, 16:54Hi Sammy Masemola,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Dec 2020, 16:54
Official
Hi Sammy Masemola,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Dec 2020, 10:18Hi Sammy,
We tried to call you on *** to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that the decoder could be faulty if keeps rebooting continuously. This could be because of a faulty harddrive, power supply etc.
We recommend that you bring the decoder to your nearest DStv Agency or service for testing.
Kind regards
DStv: Hello Peter Team
We tried to call you on *** to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that the decoder could be faulty if keeps rebooting continuously. This could be because of a faulty harddrive, power supply etc.
We recommend that you bring the decoder to your nearest DStv Agency or service for testing.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Dec 2020, 10:18
Official
Hi Sammy,
We tried to call you on *** to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that the decoder could be faulty if keeps rebooting continuously. This could be because of a faulty harddrive, power supply etc.
We recommend that you bring the decoder to your nearest DStv Agency or service for testing.
Kind regards
DStv: Hello Peter Team
We tried to call you on *** to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that the decoder could be faulty if keeps rebooting continuously. This could be because of a faulty harddrive, power supply etc.
We recommend that you bring the decoder to your nearest DStv Agency or service for testing.
Kind regards
DStv: Hello Peter Team
Best regards,