Fast track. Rather Slow track

Want to chat about how the agents answer the calls in general. First of all there is always loud laughing in the background, no respect for the customers, where did you see a call Centre is so unprofessional and loud that I cannot even talk to the agent. The woman make jokes in the background and laugh so loud that my customer standing next to me question how loud they laugh in the background. Not sure if they working from home these days but it's clear there is no respect for the caller. Also, when Multichoice tells you they will FastTrack a incident, don't believe it.( Ps I have had many fast track incidents never solved of my customers) My customer has been sitting since yesterday with no TV as they said there is a problem activating extra view and they will FastTrack it. We'll, phone again and no action has been taken. When I ask who is responsible they say the superviser gets a whatsapp and then sends it to the group. Well, by the way they answer their phones and all the loud laughs in the background, I don't really have confidence that any fault will be treated in a proffessional manner at all, please work on your profesionalism and ethics and stop buggaring paying customers around. Just because you have a monopoly doesn't mean you can do what you want.!!!!!

Customer nr. ***0