FG
Frances G

1 reviews | Active since Jul 2015

31 Jul 2015, 13:12

Fantastic Customer Service

I phoned the DSTV Call Centre last night as I had a Signal Lost issue on my DSTV Explora. The Call Centre Agent who assisted me, Lungile, was absolutely fantastic. She was so friendly, so efficient and so knowledgeable. She talked me through resetting my decoder to it's Factory Settings and resolved the lost signal issue. She saved me time, money and effort as I though I would need to call an installer out for the problem. Absolutely wonderful service. In a country where customer service seems to have gone out of the window, it was an absolute joy to deal with this young lady. She is an asset to your business.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Aug 2015, 16:28
Official
Hello FrancesG,

Thank you for taking the time to point out our service successes .As we continually strive to improve our service, feedback such as yours is extremely valuable.

Once again thank you for the positive feedback.

Your support, and that of all our customers, is important to us.

Regards
Rupert