Falsely blacklisted by Multichoice
<p>I found out this week that I have been black listed by Multichoice for an outstanding account. Upon calling the contact centre I was informed my account was up to date but now I need a letter from the delisting department and in the mean time my financing is on hold and I can't move forward.</p> <p> </p> <p>I upgraded to an Explora Jan 2016 and struggled for 6 months with an *********** Multichoice to activate my debit order - which incidentally is a condition of the price lock package. Finally I managed to activate it via the self service online. Bear in mind the whole time my standard premium package debit order was going off so Multichoice was aware of the issue and still being paid non the less.</p> <p> </p> <p>To add fuel to the fire I emailed the delisting department on Tuesday and got an auto response that I will receive a response after 1 day. I also escalated the matter to customer service, who in turn advised they will escalate it accordinly. Well 3 days later and I have no feedback from the delisting department or customer care and have lost my financing deal because of Multichoice's incompetence.</p>
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Replies (4)
DStv (MultiChoice)'s replyOfficial
27 Jan 2017, 11:42Dear Zanfre Kok
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Jan 2017, 11:42
Official
Dear Zanfre Kok
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Jan 2017, 11:43Dear Zanfre Kok
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Jan 2017, 11:43
Official
Dear Zanfre Kok
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Jan 2017, 13:29Good day Zanfre Kok
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
We have escalated your concerns to our De listing department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply27 Jan 2017, 13:29
Official
Good day Zanfre Kok
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
We have escalated your concerns to our De listing department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
's updateReviewer Update
02 Feb 2017, 09:48So Multichoice and Rupert another week has passed and I have yet to receive any communication from the delisting department. This lack of urgency from Multichoice has directly affected my career and future due to losing the financing deal.
Let's forget that it was your fault in the first place for this matter to have become an issue - for a measly R1020 that I would have sorted out if Multichoice could get their act together and load the debit order!! I just want my credit record to be sorted out as my account is not overdue (even if it was) so please I beg of you fix this!!!!
's update02 Feb 2017, 09:48
Reviewer Update
So Multichoice and Rupert another week has passed and I have yet to receive any communication from the delisting department. This lack of urgency from Multichoice has directly affected my career and future due to losing the financing deal.
Let's forget that it was your fault in the first place for this matter to have become an issue - for a measly R1020 that I would have sorted out if Multichoice could get their act together and load the debit order!! I just want my credit record to be sorted out as my account is not overdue (even if it was) so please I beg of you fix this!!!!