False Streaming Advertising

So for a while now I've been trying to make contact with Multichoice about the streaming restrictions. Time and time again I either get given the same answer or it's always just been escalated and nothing happens. Now they punting an advert that I would construe as false advertising. The opening words to the advert are "You have been asking for an extra DSTV Mobile Stream and here it is..." Which is a load of bull. On your package you can only stream one device at a time. I've even offered them solutions to this. If someone has 2 decoders then they should be at least be able to stream from 2 devices, especially during loadshedding times. But they don't care.