LM
Lerato M
1 reviews | Active since Jan 2018
25 Jan 2018, 11:25
false statements
Last year i received an email regarding a promotion to upgrade from family to compact for only R295. I called multichoice to confirm the email, and they confirmed it and said its not for every one. all of a sudden i'm being billed full amount of compact view and not the promotion amount. i called multichoice since last year and even now they are telling me they have escalated the matter. now they disconnected my services because they are saying i have an outstanding amount. but i have paid. now they are telling me i have to wait for a supervisor who will never call to sort out the matter. they have been sorting out the matter since last year December. i have proof of emails
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
25 Jan 2018, 12:07Dear Lerato Magoleng
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Jan 2018, 12:07
Official
Dear Lerato Magoleng
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Jan 2018, 12:06Good day Lerato
Thank you for taking my call today.
As discussed, the account has been manually adjusted.
I've also requested the marketing team to assist that you receive the promotional Compact package. This is to allow you to pay the monthly subscription of R380.00 to keep the service till 31 March 2018.
I apologise for any inconvenience caused.
Thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply26 Jan 2018, 12:06
Official
Good day Lerato
Thank you for taking my call today.
As discussed, the account has been manually adjusted.
I've also requested the marketing team to assist that you receive the promotional Compact package. This is to allow you to pay the monthly subscription of R380.00 to keep the service till 31 March 2018.
I apologise for any inconvenience caused.
Thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
LM
Lerato M's updateReviewer Update
26 Feb 2018, 15:39i was called by multichoice to say the matter has been resolved but it was false as this problem i complained about still persist. this month my DSTV account was suspended more than three times . I have paid what they told me to pay yet they still disconnect my services. I have to use my own money to call. every time i have to explain the same story over and over again.
LM
Lerato M's update26 Feb 2018, 15:39
Reviewer Update
i was called by multichoice to say the matter has been resolved but it was false as this problem i complained about still persist. this month my DSTV account was suspended more than three times . I have paid what they told me to pay yet they still disconnect my services. I have to use my own money to call. every time i have to explain the same story over and over again.