1 reviews | Active since Feb 2021
False sales by Multichoice (DSTV) and disgusting customer service
I recently got a contract in November with a multichoice(DSTV) price lock package for 12 months, we received a call from a sales consultant who I spoke to and explain the DStv price lock package never mentioned anything about additional fees, she said I will not be charged for installation because they will provide me with their accredited installer who will be in my area, I asked the monthly payment she confirm R499 MONTHLY, due to unavailability of their recommended installer the decoder was only installed last month(January on the 27th ) but they have been debiting into my account R260 since December when I call to find out they say its R160 installation fee and for a decoder so now my problem is that I was not informed about these additional fees , and the agreement was that they will pro-rata my account once the recorder has been installed, so far I have been debited an amount close to R1500 even though I only started using their service after the installation which was on the 27th of January 2021. Secondly their customer service is so poor since January I have been contacting Multichoice using my own airtime and my matter is always escalated to either the team leader who is suppose to escalate it to Price Lock department so everyday I call them and get to be told the same story everyday. No MultiChoice ever gets back to any person no one. this is very disappointing very disappointing. I don't have my money that must be taken by this company considering how things are at the moment.
I have been assistance much appreciated. The guy who assisted me was very humbly and explained every query I had precisely. This is the kind of communication we want from you guys (Multichoice) in some cases it's a matter of miscommunication.
Thank you.
I have been assistance much appreciated. The guy who assisted me was very humbly and explained every query I had precisely. This is the kind of communication we want from you guys (Multichoice) in some cases it's a matter of miscommunication.
Thank you.
We had concluded to do reversal because of the late installation of decoder why would I pay for a Service that I did not use.
Secondly no one seems to be willing to assist me with my inquiry dating 2021 January. Out of the blue I am told to pay for a reversal and not called or informed at all.
This is unfair treatment an issue that was resolved now it has came back.
We had concluded to do reversal because of the late installation of decoder why would I pay for a Service that I did not use.
Secondly no one seems to be willing to assist me with my inquiry dating 2021 January. Out of the blue I am told to pay for a reversal and not called or informed at all.
This is unfair treatment an issue that was resolved now it has came back.