MS
Mphi S
1 reviews | Active since Dec 2010
29 Aug 2022, 12:39
False promises and poor after sales service
I’ve been struggling to get in contact with Splash communications to get the following done: 1. Have my free satellite dish which was meant to be delivered to me initially sent to me. 2. Get them to move my decoder to a new home using the R200 voucher that I received from DSTV.
I’ve been advised by other installers that DSTV does not pay installers the R200 and it leaves me as a customer very frustrated and helpless as multichoice call centre is unhelpful when I raise my challenges.
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Mphi S's updateReviewer Update
30 Aug 2022, 14:51The call centre agent who just called me at 2pm today needs to find another role which aligns with someone who doesn’t listen to customers when they speak. Poor conflict resolution skills and poor listening skills combined = not meant to work with clients or even at a call center.
MS
Mphi S's update30 Aug 2022, 14:51
Reviewer Update
The call centre agent who just called me at 2pm today needs to find another role which aligns with someone who doesn’t listen to customers when they speak. Poor conflict resolution skills and poor listening skills combined = not meant to work with clients or even at a call center.