False Promises!!!!!

Its been over weeks that I am still awaiting feedback regarding my Box office query.This query has been oending since July 2018 and i am now running out of patience as a certain Rupert rep**** on the 21September on my previous complaint and advised that i will receive feedback bit ever since no responses as yet.In the meantime I am not able to rent movies.I hate this service I am receiving and I am.not sure if this is a personal attack but I have been having issues with multichoive always regarding my bills.Can this mateer be resolved with urgency.