1 reviews | Active since Dec 2016

09 Jan 2018, 15:30

False promises

After being a good happy client to dstv i decided to take them up on their awsom option to take a price lock option wich entails a R150 jump in my supsciption. I did the application via phone was approved and asked to send my doc as requierd ext ext. After wich i did receive reaponse that it has been received and given a case number. Now today nearlly 2months later after so many phone calls they either say they will gt back to me or they will escelate or just more xcuses. Today they dnt reconize my case number and its pending. Im so sick of this now ....... i need this sorted today

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Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Jan 2018, 07:47
Official

Dear Zsa-zsa

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Jan 2018, 10:24
Official

Good day Zsa-zsa

Thank you for sending us your query.

I have requested that our Price lock team contact you back with the feedback regarding your application. You will receive an update directly from them.

Kind regards

Dinah

Best regards,

's update10 Jan 2018, 10:46
Reviewer Update
Thank you for the response. As i said they have contacted me yet still bo reply as to whats going on..... they keep saying we wil phone but nothing happens and days go by
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jan 2018, 09:21
Official

Good day Zsa-zsa

Thank you for taking my call today.

It’s good to hear that you have been contacted and you're waiting for the delivery of the decoder.

Feel free to contact us if you require any further assistance.

Kind regards

Dinah

Best regards,

's update12 Jan 2018, 09:25
Reviewer Update
Thank you