FALSE MARKETING STRATEGY TO MAKE CUSTOMERS TO PAY MORE

FALSE MARKETING STRATEGY TO MAKE CUSTOMERS TO PAY MORE

I am on compact plus, I was paying R630 monthly with no worries.

on 1st April, received the below email: Hi Nwamatsetse, "We’re giving you a chance to upgrade to DStv Premium – currently priced at R829pm – for only R599pm for two months! That’s a massive saving of R230pm. Take advantage of this incredible offer before 7 Apr 2021 and enjoy the best local and international entertainment DStv has to offer. We hope to see you soon." I called in, the agent told me that I can pay R599 then I will qualify for the special. To my surprise, on 30 April I received an sms saying that I am owing R1238.16 on my account.

I called in the same day, spoke to Nkosi ref ***5 - I23 I lodge a formal query, he promised to fix the error as the special was not loaded on my account.

Today is the 10th May, my account is suspended as it is due with R688.16 after paying R600 on the 30 April 2021 as per the special.

I called in again on 10 May, spoke to Rovaldo explaining the very same thing...

If this is DSTV de*****ing people to pay more, as a result of specials ,please be careful. Due to the special advert and agents who are ***********' today my connection is suspended. I don't know who can assist me....