False Marketing

Dstv sent me an email advising "To show our gratitude, we're giving you – our valued customer – Compact Plus, on us. That means from the 1st of May 2020, you will be able to take a trip to the plus side and get over 115 channels and shows like M-Net Binge, Curiosity Stream, Nick Jnr, CBeebies and MTV Music 24. All you'll have to do is sit back and enjoy." but after a month it was taken away. The email did not state that this was promotion or how long it was last leaving me with the impression that this is an upgrade on my package" As a valued customer". Worst of all, I have not received a response in over two weeks from the company.