False marketing and/or Lack of Knowledge

Received an email with a promontion from ***. 6 months premuim streaming @ R199, it was paid and package activated just to be cancelled a week later with a bill of R678. Contact centre doesnt know what to do and nobody can assist. I suggested i forward the mailer of 29/12/2023 but no response yet. They dont see the promotion on my profile so they cant do anything. This is one of the main reasons why DSTV is losing subscribers it is always a hassle to get the basics done. If this is the case that it is false marketing please refund my money and I will report the matter.