False information left me without DSTV

I normally pay my account on the 27th of each month using capitec internet banking method. On 1 Feb 2015 I had no more FSTV. I send the sms with my smart card number to 31401. The SMS returned stating that the services are active and the payment due is -R6.41 which means DSTV actually owes me money. Yet I have no DSTV, after recieving this sms I phoned the call centre and the lady just informed me that the payment was not made and does not show on her system. Her system shows that I make cash payments using ABSA bank and I have payment notifications from Captitec each month. Your systems are useless, and I pay to watch but cant enjoy the benifits of this service. I pay for a month but only get 20 days of use. Then the Call centres are useless. Whats the use of a call centre if the call centre cant assist me with issues.