False information given on price lock deal

<p>Are there any competent person working at Multichoice who can actually solve a query? Since 02 April 2016, It is nearly 2 months dealing with *********** staff sending me from post to pillar. Apparently only DPP dept can deal with the price lock deal issue, but they have not contacted me back.I have phoned numerous times already and even went to the walk in centers whereby it seems that the objective of the consultants are to get rid of the customers by saying that they will resolve it and get DPP to call me back. Multichoice sent the courier to collect the decoder on 10 May 2016 already, yet I'm still being billed R899 + my current package with DSTV. THERE IS NO FORM OF COMMUNICATION WHATSOEVER. THERE ARE CONSUMER PROTECTION ACTS and rights in place for false information given by sales consultants for the price lock deal and cancelations apply. Stop wasting time & money!</p>