False information given...

<p style="color: #555555;">On the 14th of March I recieved my price lock Explora... The weekend before that they phoned me to see if I qualify for the price lock... They done all the steps and read me the t&c which i paid attention .. I had a compact supscription which I paid every week... And they told me once I activate my Explora I need to phone them so that they can transfer my money I paid for the compact supscription to my price lock account.. The call centre agent told me I was in credit with a R389 (so now I need to pay less at the end of the month)Then everything was 100%.. Today I get a message from the bank that tells me they debited R757 from my account... (The debit order did not go through because I didn't have money in my account. And the bank charged me for an unpaid debit order).The agent told me that they will debit me at the end of April because I'm in credit with dstv..when I phoned them today they told me that the agent gave me wrong information.. then I enquired about my balance then the agent broke it down for me why I must pay R757 for the month of March... Today it was the 1st time I heard about an admin fee of R150... Then she said to me if I'm unable to pay the amount of R757 I need to leave it they will debit it at the end of April with the price lock amount of R539 for the price of April.. so I need to pay R1296 at the end of April... It's ridiculous... </p> <p style="color: #555555;">At this point I want to cancel my subscription with Dstv..</p>