False Information and Lies!!!!!!!!????????????????????????

I've been trying to downgrade my package since last month and been sent from pillar to post. Last month I called in on the 7th July and was advised I should call on between 5-6 August. I did so accordingly yesterday, 5th August, and the agent who took my call said I cannot downgrade.

What irked me the most was that the abent even hung up on me. I've just called in again today, 6th August, to effect the downgrade. The agent who took my call check the call notes from my call on 5th August and it was claimed I called un about an error. Nonsense, I phoned to downgrade. The fact that an agent captured LIES about my request is alarming. As a paying customer, I'm DISGUSTED by this.

There's a reason why I'm dowgrading and I want my downgrade now.

SIES on you DSTV!!!