False information

I requested a call back and finally I received a call for explora ultra price lock. I told the consultant that I saw an advert that there is a promotion of R499 and she insisted that was an old advert while I saw it this week (check recording). I just saw the advert now and confirmed with someone at multichoice that it is still on. Now I have signed up for a contract of R549 instead of the R499 special. I was advised that I will get decoder within 7 to 10 working days (check recording) which was the 16th and the consultant called and changed the dates which is now after the 10 days. I am booked for the 24th now. I don't want this contract anymore, it's either multichoice gives it to me at the promotion price of R499 or keep it. It is also so difficult to get hold of the price lock department it seems like it is another company in partnership with multichoice as the call cannot he transferred to them nor can they give you a direct number. I am really not happy with this disappointing service.