FALSE INFO RECEIVED LEADING TO DSTV DISCONNECTION

I changed jobs and so my payment date changed. I then called Multichoice to change the payment date. The lady I spoke to gave me an amount (R50) that I would need to pay (via debit order) that would be the pro-rata amount. One day I get disconnected, I call Multichoice and they say I haven't paid the pro -rata amount and also they can't reconnect because I don't have the 'grace' to be reconnected. Seriously? I was given false information by THEIR employee. If I was told that I need to make the pro rata payment that day to keep having their service then I would have done just that. Now I'm paying for someone else's mistake. I refuse to pay a reconnection fee plus anything more than the R50 I was told would be debited from my account. Such poor service from a large corporation. I'm utterly dissapointed!