MT
Muneeb T
1 reviews | Active since Mar 2009
07 Aug 2015, 13:42
False advsertising
i am paying DSTV the full premium bouquet and i cannot watch anything on catchup. The error is saying \only available to premium subscribers"i called in twice with no luck. the call centre has told me they have implemented a new system so that why them problem. to make things worse i cant view my channels in HD either<br> <br> i complained that this is not fair because i am paying"
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Aug 2015, 11:45Hello myresponse,
We apologise for the delayed response and the inconvenience caused in this regard.
The signal has been sent to your Hdpvr decoder which has to restore your Hdpvr functionality so that you can access DStv Catch Up.
Should the problem persist, please pull out the power cable of the decoder for five seconds, put the cable back on and allow the decoder to scan. Once the decoder has scanned, please check if you can access the DStv Catch Up.
Please be informed that this facility cannot be removed as it is one of our valued added services for our DStv Premium subscribers.
Once again, we apologise for the inconvenience caused and thank you for the honest feedback regarding our service.
Thanks again for taking your time and bring this matter to our attention.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response and the inconvenience caused in this regard.
The signal has been sent to your Hdpvr decoder which has to restore your Hdpvr functionality so that you can access DStv Catch Up.
Should the problem persist, please pull out the power cable of the decoder for five seconds, put the cable back on and allow the decoder to scan. Once the decoder has scanned, please check if you can access the DStv Catch Up.
Please be informed that this facility cannot be removed as it is one of our valued added services for our DStv Premium subscribers.
Once again, we apologise for the inconvenience caused and thank you for the honest feedback regarding our service.
Thanks again for taking your time and bring this matter to our attention.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply12 Aug 2015, 11:45
Official
Hello myresponse,
We apologise for the delayed response and the inconvenience caused in this regard.
The signal has been sent to your Hdpvr decoder which has to restore your Hdpvr functionality so that you can access DStv Catch Up.
Should the problem persist, please pull out the power cable of the decoder for five seconds, put the cable back on and allow the decoder to scan. Once the decoder has scanned, please check if you can access the DStv Catch Up.
Please be informed that this facility cannot be removed as it is one of our valued added services for our DStv Premium subscribers.
Once again, we apologise for the inconvenience caused and thank you for the honest feedback regarding our service.
Thanks again for taking your time and bring this matter to our attention.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response and the inconvenience caused in this regard.
The signal has been sent to your Hdpvr decoder which has to restore your Hdpvr functionality so that you can access DStv Catch Up.
Should the problem persist, please pull out the power cable of the decoder for five seconds, put the cable back on and allow the decoder to scan. Once the decoder has scanned, please check if you can access the DStv Catch Up.
Please be informed that this facility cannot be removed as it is one of our valued added services for our DStv Premium subscribers.
Once again, we apologise for the inconvenience caused and thank you for the honest feedback regarding our service.
Thanks again for taking your time and bring this matter to our attention.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,