MG
Mark G
1 reviews | Active since May 2023
03 Jan 2024, 22:27
False adverti*****t
In December I received an sms from dstv saying that if I pay my account before reconnection they will issue me a voucher. I payed my account on the 25/12/23 I never received anything I contact them on the 26/12/23 they said they wil escalate it and it will take 24 - 48 hours for feedback. Everytime I send them a message they told me no feedback yet. It's the 02/01/24 no feedback as yet. So what I'm concluding is the do false advertising so that customer keep paying there dstv account
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Jan 2024, 22:36Hi Mark, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
Kind regards DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Jan 2024, 22:36
Official
Hi Mark, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards DStv: Hello Peter Team
Kind regards DStv: Hello Peter Team
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Mark G's updateReviewer Update
03 Jan 2024, 23:27Why you say youll get back within 24 - 48 hours time if you'll don't even know how long it wil take?
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Mark G's update03 Jan 2024, 23:27
Reviewer Update
Why you say youll get back within 24 - 48 hours time if you'll don't even know how long it wil take?
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Mark G's updateReviewer Update
05 Jan 2024, 19:13Follow up: I was called yesterday by an agent same thing happened going to call me back I'm still waiting. Basically they want to keep you quiet so they answer you to keep you on hold still nothing. 10 days later still nothing.
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Mark G's update05 Jan 2024, 19:13
Reviewer Update
Follow up: I was called yesterday by an agent same thing happened going to call me back I'm still waiting. Basically they want to keep you quiet so they answer you to keep you on hold still nothing. 10 days later still nothing.