TM
Tsakani M
1 reviews | Active since Feb 2015
04 Jun 2021, 12:07
False adverti*****t
I have upgraded my subscription on the 20th May 2021 and I received a message stating that I will pay on the 29 July, it is a promotion that they are running. surprisingly my services have been disconnected today and when I check the balance it shows that I need to pay R667 today. Please assist with this false adverti*****t.
I have contacted their call centre and Shanice ****son said she has escalated my query and I will get the feedback after 4 hours. I have not received anything. She also said her Manager Philani Mkhize will contact me after a few second and he has not done so.
Helpful (0)
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Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Jun 2021, 13:50Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Jun 2021, 13:50
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
TM
Tsakani M's updateReviewer Update
08 Jun 2021, 12:13Here is my contact number, ***. Yes, my services are now active because I made the payment after experiencing your low customer service. I want my money back, or come up with another way that can make me smile at the end of the day.
TM
Tsakani M's update08 Jun 2021, 12:13
Reviewer Update
Here is my contact number, ***. Yes, my services are now active because I made the payment after experiencing your low customer service. I want my money back, or come up with another way that can make me smile at the end of the day.