FALSE ADVERTISNG/INCORRECT BILLING

DSTV is currently running a promotion for the Compact Plus Package, which I thought looked like a good deal so I called them to upgrade my package. The deal price is R470 (normal price is R529). I usually get an SMS a few days before my debit goes off, notifying me of the amount they will be debiting. On 04 July i received an SMS stating that my account would be debited for the amount of R724.59, I called them on 06 July to query why my debit is so much, and the lady I spoke to gave me a breakdown of the charges. They were charging me R529 (which is the normal Compact Plus price) instead of the promotional offer of R470 plus my insurance and PVR charges which should add up to R590. The lady that helped me assured me that the issue was resolved and that I would get debited the correct amount of R590 on 07 July. My debit went off this morning for the amount of R724.59 and when I called to find out why they hadn't rectified the error, the lady couldn't really help me. I asked that her supervisor or manager call me to let me know what was going on, but I guess they don't really care as my debit has already gone off.

It is false advertising on their part! I am most irritated and I am considering cancelling my DSTV subscription because of these ongoing issues.