False advertisment and plain disregard of the loyal customers

This review is about the recent offer pay extra R100 and get an upgrade within 24-48hrs. I made a payment on the 13th/02 in the afternoon waited for an upgrade as per the advert but it did not happen. Called the call centre, the agent asked did i call them after the payment for the upgrade, I said no because i never saw anything about calling them I thought I will be automatically upgraded once the full payment plus R100 was done. She said she has escalated the query to the technicians and I should be upsized in the next 24-48hrs and I accepted that because she imp**** that it was necessary to let them know of my intention even though it was never disclosed in the ad. Now its almost 48 hrs again. Contacted the agents she is again escalating the query, I should be upgraded in the next 24-48hrs. What is this now? This is false advertising at its best and a disregard 😡 for dstv clients.